Refund & Cancellation Policy

Last Updated: November 29, 2025

            Important: All donations made to SMT. Jayamma Rangappa Health & Education Trust are voluntary contributions towards our charitable objectives. Please read this policy carefully before making a donation.
        

1. General Policy

As a registered charitable trust operating under Section 80G of the Income Tax Act, 1961, we follow strict guidelines regarding donation refunds. All donations are considered final and non-refundable except in specific circumstances outlined in this policy.

2. Non-Refundable Donations

The following donations are non-refundable:

Voluntary donations made with full knowledge and consent
Donations for which tax exemption certificates have been issued
Donations made towards specific programs or projects that have already commenced
Donations made more than 7 days prior to the refund request
Anonymous donations where donor details cannot be verified

3. Refund Eligibility

Refunds may be considered in the following exceptional circumstances only:

3.1 Duplicate Transactions

If you are charged multiple times for a single donation due to technical error:

The duplicate amount will be refunded
You must report the issue within 7 days of the transaction
Provide transaction ID, payment receipt, and bank statement as proof

3.2 Unauthorized Transactions

If an unauthorized transaction is reported:

Must be reported within 48 hours of the transaction
FIR copy or bank dispute letter must be provided
Subject to verification and approval by the Trust
Refund processed after completion of investigation (15-30 days)

3.3 Payment Gateway Errors

If amount is debited but donation confirmation is not received:

Report within 7 days with transaction details
Trust will verify with payment gateway
If confirmed as technical error, refund will be processed
Or donation will be acknowledged if successfully received

3.4 Excess Payment

If you accidentally donate a higher amount than intended:

Must be reported within 24 hours of transaction
Valid reason must be provided
Refund of excess amount only (not entire donation)
Subject to Trust's discretion and verification

4. Non-Refundable Circumstances

Refunds will NOT be provided in the following cases:

Change of mind after making a donation
Disagreement with how funds are utilized (as long as used for stated charitable objectives)
Financial hardship or personal circumstances of the donor
Donations made under the influence or pressure (unless legally proven)
Donations for which tax benefit has been claimed

5. Refund Request Process

Step 1: Submit Request

Send an email to: contact@jayammarangappa.org with:

Subject line: "Refund Request - [Transaction ID]"
Full name and contact details
Transaction ID and date
Donation amount
Reason for refund request
Supporting documents (bank statement, payment receipt, etc.)

Step 2: Verification

Our team will:

Acknowledge receipt of your request within 48 hours
Verify the transaction details
Review the refund eligibility
May request additional information or documents

Step 3: Decision

Within 7-15 business days, you will receive:

Approval or rejection of refund request
Reason for the decision
If approved, timeline for refund processing

Step 4: Refund Processing

If approved:

Refund will be processed to the original payment method
Processing time: 7-10 business days
Actual credit to your account may take additional 5-7 business days depending on your bank

6. Refund Processing Time

Stage	Timeline
Request acknowledgment	Within 48 hours
Verification and decision	7-15 business days
Refund initiation (if approved)	7-10 business days
Credit to bank account	5-7 business days
Total time	20-30 business days (approximately)

7. Cancellation Policy

7.1 Before Payment Confirmation

You may cancel a donation:

Before clicking "Submit" or "Pay Now" button
While on the payment gateway page (close the window/tab)
No refund needed as payment not completed

7.2 After Payment Confirmation

Once payment is confirmed:

Transaction cannot be cancelled
Only refund requests will be considered (as per this policy)
Tax exemption certificate may be issued

7.3 Recurring Donations

If you have set up recurring donations:

Can be cancelled anytime before the next scheduled donation
Email request to: contact@jayammarangappa.org
Include your name, email, and donation reference
Cancellation effective from next billing cycle
Past donations are non-refundable

8. Failed Transactions

If your transaction fails but amount is debited:

Most payment gateways auto-reverse within 5-7 business days
If not reversed, contact us with transaction details
We will coordinate with the payment gateway
Refund will be processed if payment not received by Trust

9. Payment Gateway Charges

Please note:

Payment gateway charges (if any) are non-refundable
Refund amount will be net of payment gateway fees
Bank charges for refund processing (if any) will be borne by the Trust

10. Tax Implications

Important considerations for refunded donations:

If tax exemption certificate (80G) was issued, it becomes invalid upon refund
Donor must inform tax authorities if tax benefit was claimed
Trust will notify tax authorities about refunded donations as per legal requirements
Trust is not responsible for any tax liabilities arising from refunded donations

11. Dispute Resolution

If you disagree with our refund decision:

Submit an appeal in writing within 15 days
Provide additional evidence or clarification
Management will review and provide final decision within 15 days
Management decision is final and binding

12. Contact for Refund Queries

For any refund-related questions or assistance:

Email: contact@jayammarangappa.org (Subject: Refund Query)
Phone: +91 9731191007, +91 9741191007 (Mon-Fri, 10 AM - 5 PM)
Address: Door No. 6498, 2nd Phase, 4th Stage, Vijayanagara, Mysore, Karnataka - 570017

13. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our donation services constitutes acceptance of the modified policy.

14. Governing Law

This policy shall be governed by the laws of India. Any disputes arising from refund matters shall be subject to the exclusive jurisdiction of courts in Mysore, Karnataka.

We appreciate your understanding and support. Your donations help us continue our charitable work in education, healthcare, and social welfare. If you have any questions about this policy, please contact us before making a donation.